Returns & Exchanges
At the Official Marshmello Shop, we want you to love your gear as much as the music. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.
Check Eligibility
Ensure your items are unworn, unwashed, and in their original packaging with all tags attached to qualify for a refund or exchange.
Start Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack and Ship
Securely pack your items and attach the prepaid shipping label provided via the portal, then drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund to the original payment method or ship your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing