Frequently Asked Questions
Everything you need to know about your Official Marshmello gear.
How long will it take for my order to ship?
Standard domestic orders typically process within 3-5 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Do you offer international shipping?
Yes, we ship Marshmello merch worldwide. Delivery times and shipping rates vary by country and are calculated at checkout.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached to be eligible for a full refund.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our charts for the perfect fit.
Are these products official Marshmello merchandise?
Absolutely. This is the official store, and all items are authentic, high-quality apparel designed in collaboration with Marshmello's team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.